Help a user and view their account

Silo is in active development before 1.0. These guides are updated frequently.

Ask which server, account, profile, and device show the problem. A setting that is wrong on one TV may be saved for that device only.

Find the setting that differs

1. Open Admin > Users and select the person.
2. Open Preferences. Choose a profile to see its saved settings and its home screen rows, or choose one of its devices to see the values saved on that device. Match the device name and profile to the report.
3. Compare the affected value with the value it replaces before changing it.

For a server-wide view, Admin > Users > Devices can search by device, user, ID, or profile. A device’s All Settings tab lists every setting it uses and whether the value is set on the device, comes from the profile, or is the app default.

Reset one override

On Admin > Users > Devices, use the setting’s reset action and confirm Reset this override?. On Preferences, select the trash button beside the setting and confirm. The inherited setting then applies again. Ask the user to reopen the affected screen.

These views also show raw values. Reset a wrong value rather than typing in a replacement, and leave unrelated settings alone.

Check a device’s connection

When someone reports buffering, choose their device on Admin > Users > Devices. Once the device has played something or tested its speed, Connections lists each network it used, such as Local network or Remote connection, with:

• its latest speed test, or the speed it reached during playback
• any limit Silo set after buffering, and the date it ends
• how the latest playback went, such as “2 stalls · 14 seconds buffering · lowered automatically”

Clear limit removes the limit, so Auto no longer plays under it on that network. The measured speed stays. Viewers can clear the limit themselves in their settings.

Fix a profile’s home screen

On Preferences, choose the profile. Its Home sections card lists the rows in the order that profile sees them. Drag a row to move it, or select the eye to show or hide it. Reset to default goes back to the server’s layout and removes any rows the profile added. Changes apply to that profile only.

See the user’s view

View as user lets you use someone’s account in the web app without their password. Anything you do runs as that user and can change their settings, lists, or watch history, so agree on what you’ll check with them first.

1. Sign in with an administrator account and open Admin > Users.
2. Open the person’s account and choose View as user. The Users list also has a View as user action beside eligible accounts.
3. Read the confirmation and choose View as user to continue.
4. Choose the affected profile on the profile picker. The Viewing as banner identifies the account you are using. Your admin access is unavailable during this session.
5. Look at the screen they reported. Avoid other playback or edits.
6. Choose End session in the banner to return to your administrator session.

This shows the web app only. For a problem on one phone, tablet, or TV, also look at that device’s saved overrides.

When View as user is unavailable

The target account must be enabled. You cannot view as the server owner or yourself, and only the server owner can view as another administrator. You also cannot start another session while already in one. End the current session before choosing someone else.

Return to administration

Use End session rather than signing out to return to your administrator session. Changes you made while viewing as the user stay. If your administrator session has expired, sign in again.

If the problem is missing content, also check access and limits.